We want you to have a good experience with Vedicastrologer.ai. This policy explains when refunds are available for our digital reports and services.
1. Digital reports
Our reports are digital goods generated instantly based on the birth details you provide. Because the report is created and delivered right away, we generally cannot offer a refund once the report has been generated and viewed.
2. When you can request a refund
You may request a full refund if:
- You were charged but did not receive your report within 24 hours.
- The report was not generated due to a technical error on our side.
- You were charged twice for the same order.
- The report has major factual defects clearly caused by our system (not by incorrect birth details you entered).
3. When refunds are not available
- Change of mind after the report has been generated and delivered.
- Inaccurate results caused by incorrect date, time or place of birth entered by you.
- Dissatisfaction with predictions — astrology is interpretive and results cannot be guaranteed.
- Requests made more than 7 days after purchase.
4. How to request a refund
Email support@vedicastrologer.ai or use our contact form with:
- Your order or payment reference ID.
- The email address used at checkout.
- A short description of the issue.
5. Processing time
Approved refunds are processed within 5–10 business days and credited to the original payment method. Your bank may take additional time to reflect the refund on your statement.
6. Chargebacks
Please contact us before raising a chargeback with your bank — most issues can be resolved quickly by email. Fraudulent chargebacks may lead to account suspension.
7. Contact
Refund questions: support@vedicastrologer.ai.